Sampan Laundry & Dry Cleaning
By using our services, including in-store, pickup & delivery, phone, or online orders, you agree to the following terms:
Customer Responsibility – Pockets & Contents
Customers are responsible for checking and emptying all pockets prior to service.
Sampan Laundry & Dry Cleaning is not liable for loss of items left in garments, or for damage caused by foreign objects left inside garments, including but not limited to pens, markers, lip balm, gum, coins, electronics, tissues, or other pocket contents.
Pocket checks performed by our staff are a courtesy only and are not guaranteed.
Ink Transfer & Color Bleeding
Ink transfer, dye transfer, and color bleeding may occur if foreign objects or unstable dyes are present during washing.
We are not responsible for damage resulting from:
- Pens or markers left in garments
- Color bleeding from improperly dyed fabrics
- Manufacturer defects in dyes or materials
Stains
We use industry-standard methods and professional care practices.
However:
- Stain removal is not guaranteed.
- Some stains are permanent.
- Pre-existing stains may become more visible after cleaning.
Sorting Policy
For Wash & Fold services, garments are separated into basic light and dark categories only.
Additional sorting (by fabric type, delicate level, or specialty handling) must be requested in advance and may incur additional charges.
Pre-Existing Conditions & Garment Risk
We are not responsible for:
- Pre-existing wear and tear
- Weak or deteriorated fabrics
- Loose trims, buttons, zippers, embellishments
- Heat sensitivity
- Shrinkage due to manufacturer defects
- Missing or incorrect care labels
- Damage resulting from inaccurate care instructions
